FAIR Customer Success Stories
Read FAIR™ success stories in our customer case studies.
Convera reimagines customer service with AI-powered automation
Convera, a global leader in foreign exchange and cross-border payment solutions, sought to modernize its customer support by streamlining communications and enhancing efficiency. FAIR helped Convera implement a generative AI solution that automated email classification and case management, resulting in a 95% reduction in mailboxes, 100% automated case creation using metadata, and 82% accuracy in email classification after redacting personally identifiable information. The transformation significantly improved response times and customer experience, demonstrating the effective integration of AI in financial services operations.
Straits Interactive shares data protection insights around the clock.
With an aim to be at the forefront of AI, this data governance company needed a solution that democratized access to its data privacy information. FAIR helped Straits Interactive create an AI-based DPO assistant. While ChatGPT works off basic content, FAIR helped train Straits Interactive’s chatbot with its own data protection law content, enabling it to answer employees’ complex questions around the clock.
Basware scales onboarding efficiency and boosts accuracy to 90%
As a global leader in accounts payable automation, Basware sought to optimize customer onboarding by using generative AI to streamline knowledge sharing. Basware partnered with FAIR™ to train a generative AI model that autonomously generates XML integration code, enabling consultants to create optimized code snippets using natural language. As a result, the model’s accuracy improved from 60% to 90%, accelerating onboarding and making Basware’s expertise more accessible to its customers.
GLP launches AI chatbot to answer complex questions in real time.
To ease the strain on resources and ensure timely, accurate data retrieval, this logistics real estate provider sought an AI-driven solution. The goal was to bridge the technical-functional divide, making data insights more accessible to users across the organization. FAIR helped transform GLP’s enterprise data lake with an intuitive AI chatbot that allows users to ask open-ended questions and receive instant answers. By combining a user-friendly interface with advanced backend data analysis, the solution improved efficiency and laid the groundwork for future AI-driven enhancements.
BAPO improves data access and decision-making using AI.
With valuable data spread across multiple platforms, this ecommerce and digital solutions firm needed a faster, more efficient way to provide role-based access to critical business insights. The solution had to enable leadership to quickly retrieve revenue analysis data and make informed decisions. FAIR helped develop a custom AI-powered chat assistant with seamless semantic search and an integrated chat interface that connects multiple internal data sources. This significantly reduced users’ search time, improved efficiency, and allowed teams to quickly access accurate, relevant information.
Comply Exchange cuts document processing time to under a day.
As a growing fintech company handling sensitive financial data, automating manual workflows was crucial to building market credibility for Comply Exchange. AI opened new opportunities for revolutionizing its financial compliance tasks and optimizing its operational efficiency. FAIR enabled a comprehensive digital transformation that automated manual workflows for the tax compliance solutions company. Now, Comply Exchange can efficiently manage sensitive financial data across an expanding range of client environments.
AI in Action: Industry-Changing Success Stories
Uncover how AI is driving transformation across sectors in our FAIR AI Customer Use Case Anthology. See real-world impacts and the value delivered to our customers.
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