Experience how intelligent agents can automate processes, enhance customer experiences and scale securely — all with Rackspace Technology® and Microsoft 365. Discover use cases, key benefits, key lab features, a real-world example, sample Copilot agent scenarios and add-on professional services.

Use Cases

• Operations acceleration: Automate routine tasks and expedite existing processes with agents grounded in your approved data and systems.
• Decision support: Surface real-time insights from connected data sources to enable faster evidence-based decisions.
• Employee productivity: Summarize meetings, streamline updates and free teams to focus on higher-value work.
• Customer experience: Handle common inquiries instantly, escalate complex issues to humans and improve time-to-resolution.
• Sales effectiveness: Analyze customer data, predict leads and suggest next actions to drive conversion and revenue.
• HR efficiency: Automate scheduling, records management, and FAQs so HR can focus on strategy and employee engagement.

Key Benefits

• Increased operational efficiency: Automating repetitive tasks lets employees focus on high-value work.
• Enhanced decision making: Guard-railed Copilot agents provide insights grounded in the data you specify.
• Generative AI scalability: Built on Microsoft Copilot Studio and the Microsoft Power Platform, allowing agents to evolve with your business.
• Improved collaboration: Real-time updates streamline communications and create time for deeper collaboration.
• Cost savings: Supports the reduction of manual effort and errors while strategically reallocating resources.

Key Lab Features

• Comprehensive agent overview: Learn agent types and capabilities and where they fit in your organization.
• Integration demonstration: See how Copilot agents connect with thousands of SaaS applications and data sources.
• Industry-specific review: Explore agent scenarios tailored to your vertical and business priorities.
• User and administrator training: Learn development, governance and management best practices.
• Continued learning: Access resources and updates to extend your investment.

Real-World Impact Example

A leading media and entertainment company deployed the Microsoft Power Platform and Copilot Studio and achieved these results:

• Saved 30K+ hours annually in manual processes.
• Cut ticket refund handling from 15 minutes to under one minute.
• Achieved a 20% increase in engagement
• Gained a 15% rise in project completion rates

Sample Copilot Agent Scenarios

• Customer support agent: Instantly handles common questions and escalates complex cases to humans.
• Sales assistant agent: Predicts leads, optimizes strategies and suggests next best actions.
• HR management agent: Automates interview scheduling, records management and FAQ handling.

Add-on professional services

• Readiness and governance: Pre-requisite planning, remediation, and governance frameworks for Copilot Studio and Power Platform
• Environment setup: Development environment configuration for agent building
• Agent development: Declarative and custom engine agents, Microsoft Graph connector configuration and plugin development
• Data and grounding: Secure data sources integration with responsible AI validation, testing and publishing controls
• Training: Administration and end-user training for effective adoption

Why Rackspace Technology?

• 1,700+ certified technical experts across cloud, applications, security and data
• Hosting provider for 50%+ of the Fortune 100, with over 25 years of experience
• 2,600+ Microsoft Certifications and six-time Microsoft Data Partner of the Year
• Recognized Microsoft Solutions Partner across Data & AI (Azure®), Digital & App Innovation (Azure), Infrastructure (Azure), Modern Work and Security

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