Skip to content

Your Future Workforce:

AI-Powered Microsoft 365 Copilot Agents Lab

Unlock efficiency, collaboration and innovation with AI-driven solutions

Experience how intelligent agents can automate processes, enhance customer experiences and scale securely — all with Rackspace Technology® and Microsoft 365. Discover use cases, key benefits, key lab features, a real-world example, sample Copilot agent scenarios and add-on professional services.

Use Cases

  • Operations acceleration: Automate routine tasks and expedite existing processes with agents grounded in your approved data and systems.
  • Decision support: Surface real-time insights from connected data sources to enable faster evidence-based decisions.
  • Employee productivity: Summarize meetings, streamline updates and free teams to focus on higher-value work.
  • Customer experience: Handle common inquiries instantly, escalate complex issues to humans and improve time-to-resolution.
  • Sales effectiveness: Analyze customer data, predict leads and suggest next actions to drive conversion and revenue.
  • HR efficiency: Automate scheduling, records management, and FAQs so HR can focus on strategy and employee engagement.

Key Benefits

  • Increased operational efficiency: Automating repetitive tasks lets employees focus on high-value work.
  • Enhanced decision making: Guard-railed Copilot agents provide insights grounded in the data you specify.
  • Generative AI scalability: Built on Microsoft Copilot Studio and the Microsoft Power Platform, allowing agents to evolve with your business.
  • Improved collaboration: Real-time updates streamline communications and create time for deeper collaboration.
  • Cost savings: Supports the reduction of manual effort and errors while strategically reallocating resources.

Key Lab Features

  • Comprehensive agent overview: Learn agent types and capabilities and where they fit in your organization.
  • Integration demonstration: See how Copilot agents connect with thousands of SaaS applications and data sources.
  • Industry-specific review: Explore agent scenarios tailored to your vertical and business priorities.
  • User and administrator training: Learn development, governance and management best practices.
  • Continued learning: Access resources and updates to extend your investment.

Real-World Impact Example

A leading media and entertainment company deployed the Microsoft Power Platform and Copilot Studio and achieved these results:

  • Saved 30K+ hours annually in manual processes.
  • Cut ticket refund handling from 15 minutes to under one minute.
  • Achieved a 20% increase in engagement
  • Gained a 15% rise in project completion rates

Sample Copilot Agent Scenarios

  • Customer support agent: Instantly handles common questions and escalates complex cases to humans.
  • Sales assistant agent: Predicts leads, optimizes strategies and suggests next best actions.
  • HR management agent: Automates interview scheduling, records management and FAQ handling.

Add-on professional services

  • Readiness and governance: Pre-requisite planning, remediation, and governance frameworks for Copilot Studio and Power Platform
  • Environment setup: Development environment configuration for agent building
  • Agent development: Declarative and custom engine agents, Microsoft Graph connector configuration and plugin development
  • Data and grounding: Secure data sources integration with responsible AI validation, testing and publishing controls
  • Training: Administration and end-user training for effective adoption

Why Rackspace Technology?

  • 1,700+ certified technical experts across cloud, applications, security and data
  • Hosting provider for 50%+ of the Fortune 100, with over 25 years of experience
  • 2,600+ Microsoft Certifications and six-time Microsoft Data Partner of the Year
  • Recognized Microsoft Solutions Partner across Data & AI (Azure®), Digital & App Innovation (Azure), Infrastructure (Azure), Modern Work and Security

Powered by the Foundry for AI by Rackspace (FAIR™), enabling responsible adoption of AI.

Sign up today to get started!

    By submitting this form, I acknowledge that someone from FAIR/Rackspace Technology will contact me via email or phone to discuss my request.