Your Future Workforce:
AI-Powered Microsoft 365 Copilot Agents Lab
Unlock efficiency, collaboration and innovation with AI-driven solutions
Experience how intelligent agents can automate processes, enhance customer experiences and scale securely — all with Rackspace Technology® and Microsoft 365. Discover use cases, key benefits, key lab features, a real-world example, sample Copilot agent scenarios and add-on professional services.
Use Cases
- Operations acceleration: Automate routine tasks and expedite existing processes with agents grounded in your approved data and systems.
- Decision support: Surface real-time insights from connected data sources to enable faster evidence-based decisions.
- Employee productivity: Summarize meetings, streamline updates and free teams to focus on higher-value work.
- Customer experience: Handle common inquiries instantly, escalate complex issues to humans and improve time-to-resolution.
- Sales effectiveness: Analyze customer data, predict leads and suggest next actions to drive conversion and revenue.
- HR efficiency: Automate scheduling, records management, and FAQs so HR can focus on strategy and employee engagement.
Key Benefits
- Increased operational efficiency: Automating repetitive tasks lets employees focus on high-value work.
- Enhanced decision making: Guard-railed Copilot agents provide insights grounded in the data you specify.
- Generative AI scalability: Built on Microsoft Copilot Studio and the Microsoft Power Platform, allowing agents to evolve with your business.
- Improved collaboration: Real-time updates streamline communications and create time for deeper collaboration.
- Cost savings: Supports the reduction of manual effort and errors while strategically reallocating resources.
Key Lab Features
- Comprehensive agent overview: Learn agent types and capabilities and where they fit in your organization.
- Integration demonstration: See how Copilot agents connect with thousands of SaaS applications and data sources.
- Industry-specific review: Explore agent scenarios tailored to your vertical and business priorities.
- User and administrator training: Learn development, governance and management best practices.
- Continued learning: Access resources and updates to extend your investment.
Real-World Impact Example
A leading media and entertainment company deployed the Microsoft Power Platform and Copilot Studio and achieved these results:
- Saved 30K+ hours annually in manual processes.
- Cut ticket refund handling from 15 minutes to under one minute.
- Achieved a 20% increase in engagement
- Gained a 15% rise in project completion rates
Sample Copilot Agent Scenarios
- Customer support agent: Instantly handles common questions and escalates complex cases to humans.
- Sales assistant agent: Predicts leads, optimizes strategies and suggests next best actions.
- HR management agent: Automates interview scheduling, records management and FAQ handling.
Add-on professional services
- Readiness and governance: Pre-requisite planning, remediation, and governance frameworks for Copilot Studio and Power Platform
- Environment setup: Development environment configuration for agent building
- Agent development: Declarative and custom engine agents, Microsoft Graph connector configuration and plugin development
- Data and grounding: Secure data sources integration with responsible AI validation, testing and publishing controls
- Training: Administration and end-user training for effective adoption
Why Rackspace Technology?
- 1,700+ certified technical experts across cloud, applications, security and data
- Hosting provider for 50%+ of the Fortune 100, with over 25 years of experience
- 2,600+ Microsoft Certifications and six-time Microsoft Data Partner of the Year
- Recognized Microsoft Solutions Partner across Data & AI (Azure®), Digital & App Innovation (Azure), Infrastructure (Azure), Modern Work and Security
Powered by the Foundry for AI by Rackspace (FAIR™), enabling responsible adoption of AI.
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